Effective Date: March 12, 2026
At ChittorTech, we are committed to delivering high-quality digital products. This policy outlines
our commitment to post-delivery satisfaction and refund procedures.
1. Post-Delivery Support Period
Every project includes a 15-day complimentary support period starting from the day
of final delivery. This covers:
- Identification and fixing of any technical bugs.
- Minor text corrections and image swaps.
- Guidance on using the delivered system.
2. Technical Support Scope
Support requests must be sent via email to contact@chittortech.com. While we aim for
a 24-hour response window, critical issues are prioritized. Major feature additions or structural
changes requested during this period will be quoted separately.
3. Refund Policy (Service-Based)
Payment for consulting and development services is generally non-refundable due to the
labor-intensive nature of the work. However:
- If a project is cancelled before work begins, a full refund of any advance payment (minus
administrative fees) will be issued.
- If ChittorTech fails to meet agreed-upon core functional requirements as per the initial scope,
a partial refund may be negotiated.
4. Maintenance Packages
After the initial 15-day support window, clients can opt for monthly or annual maintenance packages
to ensure ongoing security updates, performance monitoring, and priority technical assistance.
5. Third-Party Costs
Refunds do not apply to third-party costs already incurred, such as domain registrations, premium
themes, hosting services, or API subscriptions purchased on behalf of the client.
6. Contact
For any refund or support queries, please contact us at contact@chittortech.online or
call +91 75979 01057.